Policies & Shipping

Night Owl Lacquer

Policies & Shipping

  • All sales are final & we do not accept returns or exchanges.

  • Only one discount code allowed per order.  

  • Our only accepted payment method is PayPal.  This is the safest way to process payments online.  You can pay with a credit card without having a PayPal account.

  • All of our polishes are hand mixed in small batches and there may be very slight variations from batch to batch.  However we do try very hard to maintain consistency.

  • Orders will take anywhere from 1-5 business days to process & this does not include shipping time. The exception to this would be preorders or when otherwise specified.  Also during launches & restocks processing can take up to 14 business days.   

  • If your bottle arrives broken please contact us at nightowllacquer@gmail.com within 24 hours of receiving it.  Please include a photo of the broken polish and the packaging.

  • We currently ship to the US & Canada via USPS First Class with tracking. 
  • US Shipping cost is $3.00 for the first bottle & $.60 for each additional bottle.
  • Canada shipping will show up as $0 at checkout and we will invoice you separately based on these rates:  1 - 2 Polishes $10 | 3 - 10 Polishes $16 | 11 - 16 Polishes $25 | 17+ Polishes $35

  • Please be sure that you provide a correct address.  We will not refund shipping costs for returned packages & will require the buyer to pay shipping costs to send it back out.  Refunds will not be issued if your package is delivered to the wrong address.  If you have concerns about USPS loosing your package or it being stolen then please make a note on your order that you would like insurance and we will invoice you for it.